Thank you for choosing 2H2D. Below are frequently asked questions to help you better understand our services.
📦 Orders
How do I place an order?
Browse the product page, select the desired specifications and click "Add to Cart". Go to the cart, confirm your items, fill in the shipping address and payment information to complete your order.
Can I modify my order after placing it?
If the order has not been shipped, you can contact customer service to make changes. Once shipped, modifications are not possible, but you may apply for a return after receiving the product.
How do I check my order status?
After logging in, go to "My Account" → "My Orders" to view the latest status of all your orders.
How long does it take to get a refund after order cancellation?
After cancellation, the refund will be returned to your original payment method within 1-3 business days.
🚚 Shipping & Delivery
What shipping methods are available?
We offer standard express (3-5 business days) and convenience store pickup (2-3 business days). All orders use discreet packaging to protect your privacy.
How is shipping calculated?
Standard shipping rates are based on delivery area. Orders above a certain amount qualify for free shipping.
Is the packaging discreet?
Yes, all products are shipped in sealed, unmarked neutral packaging. No product information is visible on the exterior.
💳 Payment
What payment methods are accepted?
We accept credit cards (Visa, MasterCard, JCB), ATM transfers, convenience store payment, and LINE Pay.
Is my payment secure?
We use SSL encryption and PCI DSS standards to ensure payment security. All transaction data is encrypted.
🔄 Returns & Exchanges
When can I apply for a return?
Within 7 days of receiving the product, if it is unopened and in original packaging, you may apply for a no-questions-asked return. For quality issues, we provide a full refund and cover return shipping.
How do I request a return?
Contact our customer service team with your order number and reason for return. Once confirmed, we will provide return instructions.
🔒 Account & Privacy
How do I protect my account?
Use a strong password with letters, numbers, and special characters. Change your password regularly and never share your account information.
Is my personal information safe?
Absolutely. We strictly follow privacy protection policies. Your personal information is only used for order processing and customer service.
📞 Contact Us
We promise to respond within 24 hours of receiving your inquiry.